Open daily, 3:00 AM – 9:00 PM CET.

Our AI agent is the quickest and easiest way to get help. If Aura can’t solve it, a Customer Happiness Champion will jump in.

If chat is busy, we’ll turn your message into an email ticket so you don’t need to wait around. Don’t worry, it’ll still be top priority.

First-in, first-out. Please stick to one email thread so we can help you faster. If you need to add details, you can always reply on the same ticket.

We’ll aim to answer you within three business days. This may be a little longer during busier periods, but we make sure we reply to everyone.